Cross Cultural Awareness & Communication

Hands

Course Overview

This course provides an excellent overview to understanding & communicating with people from cultural and linguistically diverse (CALD) backgrounds.

Key Content Areas

  • Awareness of diverse cultures and impact on communication and service provision
  • Myths and misconceptions regarding diverse communities
  • Barriers to service access
  • Understanding culture and cultural sensitivity
  • Language/dialect identification
  • Communicating with people who have limited English
  • Effective use of professional interpreters (onsite/telephone)

Learning Outcomes

  • To understand the cultural barriers that impact on service provision
  • To enhance understanding & communication with people of CALD backgrounds

Relevant Competencies

Aligned with the following units from the Certificate IV Community Services Package:

  • CHCCOMIB: Communicate with people accessing the services of the organisation
  • CHCC5405A: Work effectively with culturally diverse clients and co-workers

Target Group

Direct services workers, administrative staff and co-ordinators /managers who communicate or work with people of CALD backgrounds.

Sessions:

  • Thu 23rd February, 2012, 01:00pm - 04:00pm
    Northcote Library Meeting Room - $110.00 per person (incl. GST)
  • Fri 20th April, 2012, 01:00pm - 04:00pm
    Wheelers Hill Library Meeting Room - $110.00 per person (incl. GST)
  • Thu 28th June, 2012, 01:00pm - 04:00pm
    Northcote Library Meeting Room - $110.00 per person (incl. GST)
  • Tue 28th August, 2012, 01:00pm - 04:00pm
    Wheelers Hill Library Meeting Room - $110.00 per person (incl. GST)
  • Tue 23rd October, 2012, 01:00pm - 04:00pm
    Northcote Library Meeting Room - $110.00 per person (incl. GST)
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